You apply
Tell us the neighborhood, who lives there, and why the last helpers left. We reply within two days.
From application to a morning
How a household joins.
Nothing starts with a stranger at the door. We visit, agree the work in writing, introduce her in person, and only then begin.
We visit the home
A manager maps rooms, kitchen, and bathrooms, notes elders or pets, and checks that common-area cameras cover the agreed spaces.
You sign the service terms
Plan, monthly fee, days and time window, the checklist, camera rules, and 30 days’ notice to cancel. Payment is monthly in advance.
You meet her
The primary House Helper is introduced in person. The first week is watched closely. You rate each morning.
Orientation
A proper gathering, not a lecture on a phone call. You and she sign the mutual pledge on the same page.
The morning repeats
She checks in, follows your home’s checklist, checks out. You get the times. A Problem rating gets a call within an hour.
If she cannot come
You hear the backup’s name before morning.
She must tell us by 6 pm the day before. We assign someone from the bench and message the household: who is coming, and that the time stays the same.
Unplanned absences are tracked. They are not your problem to solve with a phone call around the colony.
Quality after the visit
We inspect. We do not assume.
In the first three months, each home is checked at least once a month after service: floors, dust, dishes, laundry, bathroom. Later, the visits become quarterly.
Low scores mean retraining. Your daily Good / Okay / Problem replies sit in the same record.